DESCRIPTION
Annually, millions of bags are mishandled due to various reasons, affecting passengers and obliging airlines to compensate. Following an extensive study, our team developed a conceptual solution addressing these concerns. Our model combines a digital bag tag, checkpoint scanners, displays, RFID technology, and an application, focusing on stakeholder needs, aiming to minimize errors and refine the baggage handling ecosystem comprehensively.
Deliverables
Mobile App
Service Blueprint
Design Tool
User Research
Participatory Design
User Journey Map
Service Blueprint
UI/UX Design
Usability Testing
Responsibility
User Research
Service Blueprint
Workshop
